Frequently Asked Questions

Everything you need to know about your DEMI+CO experience.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the UK. International delivery times vary by location, usually ranging from 7-14 business days depending on customs processing.

What is your return policy?

We offer a 30-day return policy for all unworn jewelry and accessories in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless they are faulty.

Are your products hypoallergenic?

Yes, at DEMI+CO we prioritize quality. Most of our collections are crafted from skin-friendly materials such as surgical-grade stainless steel, copper, and sterling silver to minimize the risk of irritation.

How should I care for my jewelry?

To maintain the shine of your pieces, avoid contact with perfumes, lotions, and water. Store them in the provided DEMI+CO pouch and clean gently with a soft, lint-free cloth.

Do you offer a warranty on your items?

We provide a 6-month warranty against manufacturing defects. If your item arrives damaged or develops a fault through normal wear, please contact our customer service team with your order number.

Which payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.